HRS §431:10E-123
What counts as an inquiry to an insurer
This section defines the word "inquiry" for this part of the law. An inquiry is a call or other contact with an insurer about policy terms, conditions, or coverage that does not lead to a claim. It also says that an inquiry is not considered a claim for a specific legal purpose.
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The statute, as written — Definitions
As used in this part, "inquiry" means a telephone call or other communication made to an insurer regarding the terms, conditions, or coverage afforded under an insurance policy that does not result in a claim, including questions concerning whether a policy will cover a loss or the process for filing a claim. The term shall not constitute a claim for purposes of section 431:13‑103(a)(11).
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