HRS §437D-15
Unfair practices by car rental companies
This law lists unfair practices that car rental companies and their workers cannot do. It bans misleading statements, certain charges, and false claims about damage waivers. It also says breaking other rental car rules is an unfair practice.
The statute, as written — Unfair trade practices
Each lessor, and each officer, employee, agent, and other representative thereof, is prohibited from engaging in any practice constituting a violation of chapter 480. The following shall be per se violations of section 480-2: (1) The making of any material statement that has the tendency or capacity to mislead or deceive, either orally or in writing, in connection with the rental of, offer to rent, or advertisement to rent a vehicle; (2) The omission of any material statement that has the tendency or capacity to mislead or deceive, in connection with the rental of, offer to rent, or advertisement to rent a vehicle; (3) The making of any statement to the effect that the purchase of a damage waiver is mandatory; (4) Any violation of sections 437D-5 through 437D-14, and section 437D-17.5; (5) The charging by the lessor to a lessee of: (A) More than the cost of the parts and labor necessary to repair a damaged vehicle in accordance with standard practice in the motor vehicle repair industry in the community, if the vehicle is repaired; (B) More than the actual cash value of a vehicle if it is declared a total loss; (C) More than the diminution in value of a vehicle if it is not repaired and not declared a total loss; or (D) More than the cost of the parts and labor necessary to repair a damaged vehicle in accordance with standard practice in the motor vehicle repair industry in the community if the vehicle is not repaired and is not declared a total loss but is determined by the lessor to be no longer in rentable condition; provided that the vehicle shall not be rented or leased by the lessor to any other lessee after that determination has been made by the lessor. To the extent the lessor obtains recovery from a third party, the lessor shall not recover any amount specified in this paragraph from the lessee; (6) The making of any statement by the lessor to the effect that the lessee is or will be confined to remain within boundaries specified by the lessor unless payment or an agreement relating to the payment of damages has been made by the lessee; (7) The charging of a lessee more than a reasonable estimate of the actual income lost for loss of use of a vehicle; and (8) The charging of a lessee more than actual towing charges.
Sections this one refers to
§437D-17.5 Rental car companies can charge you for traffic tickets
§437D-5 Rental agreements must clearly explain damage waivers
§480-2 Unfair business tricks and competition are illegal
LawTrove is not legal advice. The summary above is a computer-generated restatement — the authoritative text is the official version linked above.