HRS §443B-16
Rules against collection agency harassment and abuse
This section stops collection agencies from using abusive tactics when trying to collect a debt. They cannot use bad language, make harassing or threatening calls, or trick you into paying for long-distance charges. It lists specific actions that are not allowed.
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The statute, as written — Harassment and abuse
No collection agency shall oppress, harass, or abuse any person in connection with the collection of or attempt to collect any claim alleged to be due and owing by that person or another in any of the following ways: (1) The use of profane or obscene language that is intended to abuse the hearer or reader; (2) The placement of telephone calls without disclosure of the caller's identity or with the intent to harass, or threaten any person at the called number; and (3) Causing expense to any person in the form of long distance telephone tolls, telegram fees, or other charge incurred by a medium of communication, by concealment of the true purpose of the notice, letter, message, or communication.
LawTrove is not legal advice. The summary above is a computer-generated restatement — the authoritative text is the official version linked above.