HRS §481R-8
Warrantor record-keeping rules
This section says what records a vehicle protection product warrantor must keep and for how long. It also says records can be electronic but must be turned into paper if the department asks. If the warrantor stops business in Hawaii, records must be kept longer.
businesses
The statute, as written — Warrantor records
(a) Each warrantor shall maintain accurate accounts, books, and other records regarding transactions regulated under this chapter. The warrantor's records shall include: (1) A copy of the warranty for each unique form of vehicle protection product sold; (2) The name and address of each consumer; (3) A list of the locations where the warrantor's vehicle protection products are marketed, sold, or offered for sale; and (4) Files that contain at least the dates and descriptions of payments to consumers related to the vehicle protection product. (b) Except as provided by subsection (d), each warrantor shall retain all records required under subsection (a) until at least the first anniversary of the expiration date of the obligations under the vehicle protection product warranty. (c) The records required to be maintained under this section may be maintained in an electronic medium pursuant to section 489E-12. If a record is maintained in a format other than paper, the warrantor shall reformat the record into a legible paper copy at the request of the department. (d) A warrantor who discontinues business in this State shall maintain the warrantor's records until ten years after the date of the last sale of a covered motor vehicle protection product.
LawTrove is not legal advice. The summary above is a computer-generated restatement — the authoritative text is the official version linked above.