HRS §257-4
Rules for handling account holder disputes and moves
This section requires the fiduciary organization to set up a committee and a written process for account holders to challenge a penalty decision. It also requires the organization to make rules, including possibly barring further help, for participants who move or cannot continue in the project.
The statute, as written — Penalties
(a) The fiduciary organization shall establish a grievance committee and a procedure to hear, review, and decide in writing any grievance made by an individual development account holder who disputes a decision of the operating organization that a withdrawal is subject to penalty. (b) Each fiduciary organization shall establish regulations as are necessary, including prohibiting eligibility for further assistance under an individual development account project conducted under this chapter, to ensure compliance with this chapter if an individual participating in the individual development account project moves from the community in which the project is conducted or is otherwise unable to continue participating in the project.
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