HRS §269-55
Handling of complaints
This section says the consumer advocate will help utility customers with complaints, and the public utilities commission will gather and keep information about all consumer complaints and questions about utilities.
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The statute, as written — Handling of complaints
The consumer advocate shall counsel utility customers in the handling of consumer complaints before the public utilities commission. The public utilities commission shall provide a central clearinghouse of information by collecting and compiling all consumer complaints and inquiries concerning public utilities.
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