HRS §269-97
Electric companies must report customer changes yearly
This section requires electric utility companies to track and report customer retention or attrition data to the public utilities commission every year. The commission decides when and how the report must be submitted.
The statute, as written — Annual report; electric utility company
Each electric utility company shall track and report to the public utilities commission, on an annual basis, data and trends regarding customer retention or attrition at a time and in a manner as prescribed by the commission.
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