HRS §481K-6
Manufacturer must provide a loaner or rental payment during repairs
If your assistive device is under warranty and needs repair, the manufacturer must give you a replacement device or pay for a rental while it is being fixed. This applies if the repair takes more than ten working days or if the same problem has been repaired at least twice before.
The statute, as written — Manufacturer's duty to provide reimbursement for temporary replacement of assistive devices; penalties
Whenever an assistive device covered by a manufacturer's express warranty is tendered by a consumer to the manufacturer, its agent, representative, assistive device dealer, assistive device lessor, or repair agency dealer from whom it was purchased or exchanged for the purpose of repairing a nonconformity, the manufacturer shall provide directly to the consumer for the duration of the repair period a replacement assistive device or reimbursement for the cost incurred by the consumer to rent a replacement assistive device, if at least one of the following conditions exists: (1) The repair period exceeds or is expected to exceed ten working days, including the day on which the device is tendered for repair; or (2) The repair is of the same nonconformity for which the assistive device has been tendered for repair on at least two previous occasions.
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