HRS §96-4
Procedure
The ombudsman can set up rules for how to handle complaints, investigate them, and report findings. But the ombudsman cannot charge any fees for filing or investigating a complaint.
everyone
The statute, as written — Procedure
The ombudsman may establish procedures for receiving and processing complaints, conducting investigations, and reporting the ombudsman's findings. However, the ombudsman may not levy fees for the submission or investigation of complaints.
LawTrove is not legal advice. The summary above is a computer-generated restatement — the authoritative text is the official version linked above.