HRS §96-9
How the ombudsman investigates complaints
This section explains how the ombudsman can investigate complaints. The ombudsman can ask questions, get information, inspect agency offices without warning, and hold private hearings. The ombudsman must keep complaints and witnesses secret, except when needed to do the job or support recommendations.
state agencies
The statute, as written — Investigation procedures
(a) In an investigation, the ombudsman may make inquiries and obtain information as the ombudsman thinks fit, enter without notice to inspect the premises of an agency, and hold private hearings. (b) The ombudsman is required to maintain secrecy in respect to all matters and the identities of the complainants or witnesses coming before the ombudsman except so far as disclosures may be necessary to enable the ombudsman to carry out the ombudsman's duties and to support the ombudsman's recommendations.
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