HCC §18-96
When the bus service can suspend your rides
Read the official text at hawaiicounty.gov ↗The county bus service can stop giving you rides if you miss three or more scheduled trips. Missed trips that are not your fault, like when the driver makes an error, do not count. Before stopping service, the bus service must tell you in writing and give you a chance to appeal.
The ordinance, as written (Hawaiʻi County) — Suspension of service
A copy, taken August 21, 2026. The version published by Hawaiʻi County is the one that governs, and it may have changed since. Check it before relying on anything here.
(a) The mass transit agency may suspend the provision of Hele-On Kākoʻo services to riders who miss three or more scheduled trips. (b) Trips missed by an individual for reasons beyond the individual’s control including, but not limited to, trips missed due to operator error, shall not be included in any count of missed scheduled trips. (c) Before suspending service, the mass transit agency shall notify the individual in writing: (1) That the County proposes to suspend service, citing the extent of the suspension, the basis for, and the length of the proposed suspension or restriction of service; and (2) Of their opportunity to appeal the mass transit agency’s decision. (2016, ord 16-108, sec 1.)18-96
Published by the County of Hawaiʻi Office of the County Clerk.
LawTrove is not legal advice. The summary above is a computer-generated restatement — the authoritative text is the official version linked above.