Water Service Installation

A. Installation. When an application for water service has been approved, water service will be installed as agreed upon between the department and applicant at the expense of the applicant, and will be maintained by the department at its expense. There will be one meter for each service, unless the department, because of operating necessity, installs two or more meters in parallel. All meters will be sealed by the department before installation, and no seal will be altered or broken except by authorized departmental employees. B. Deposit. A deposit equal to the department's estimate of the cost of the service lateral and meter installation will be required of the applicant before the water service connection is installed. If the actual cost of the connection is in excess of the deposit, the applicant will be billed and will pay for the difference. If the actual cost is less than the deposit, the applicant will be refunded the difference. Installation cost will be based on the cost of installation as established in the County's annual budget. In the event a meter box larger than the standard household type is required, the consumer will be responsible for the construction of the meter box following the department's standards. C. Consumer's supply pipe. The consumer will install at the consumer's expense and will connect to the department's facilities that portion of the water system for the consumer's property including backflow protection devices that are situated on the consumer's side of the shutoff valve, and that portion of the water system will, at all times, remain the sole property of the consumer, who will be responsible for its maintenance, repair, and replacement. If the consumer's supply pipe is installed to the intended and agreed location of the meter, the department may make the connection to it when setting the meter. D. Connection to main. Only employees of the department will be allowed to connect or disconnect the water service to or from the department's main. E. Compensation. Employees of the department are strictly forbidden to demand or accept personal compensation for services rendered. F. Pipe through basement wall. Where the consumer requires the consumer's supply pipe be extended through a basement wall, the consumer will provide the entranceway through the wall. The department will not be responsible for any damage caused by leakage through or inside the entranceway. G. Location of service lateral, water meter, or main. No service lateral or water main will be installed by the department in any private road, land, street, alley, court or place, until those private streets or roadways are open to the public and the rights-of-way have been duly conveyed to the County or the County is conveyed proper easements for the main or service lateral. Otherwise, a consumer desiring water service to property fronting private roads, land, etc., must extend the consumer's supply pipe to the nearest public street on which a main exists. All meters will be installed along the property boundary, unless due to operating necessity or other extenuating situations, the department approves installation of the meter elsewhere. Consumers are prohibited from using the valve or stopcock before the meter. H. Change in Location or size of service connection. When the proper size of service connection for any premises has been determined and the installation has been made by the department at the location specified by the consumer, the department has fulfilled its obligations insofar as the size of the service and the location are concerned. If the consumer desires a change in size of the service connection or a change in the location, the consumer will bear all costs of the change. I. Shutoff valve. A readily accessible shutoff valve controlling all outlets will be installed by the department at the expense of the consumer on the consumer's supply pipe at a location to be determined by the department. If a replacement of the shutoff valve is necessary, it will be installed by the department and paid for by the consumer. J. Check valve. A check valve will be installed by the department after the shutoff valve and paid for by the consumer. The consumer will test, inspect and make necessary repairs and replacements at the consumer's expense to keep the check valve in good working condition. The department will have access to make periodic inspection of the devices. K. Alteration to public water system. All work and materials in connection with the change in location or elevation of any part of the existing public water system made necessary by a new water service will be at the cost and expense of the new consumer. L. Contours or elevations. When required by the department, contours or elevations will be furnished by the applicant based on U.S. Coast and Geodetic Survey or County information and data. M. The director has discretion to waive any of the costs associated with water service installation as set forth in this section for properties in which water infrastructure was destroyed or otherwise rendered non-operational as a result of a disaster or emergency as defined in section 127A-2, Hawaiʻi Revised Statutes, and resulting in a proclamation of a state of emergency or local state of emergency under section 127A-14, Hawaiʻi Revised Statutes. ( Ord. No. 5587 , § 2, 2023; Ord. No. 3819, § 1, 2011)