ROH §36-6.13
City can inspect driver records after complaints or incidents
Read the official text at honolulu.gov ↗When a passenger complains or an incident threatens safety, the city can demand a ride-hailing company hand over a specific driver's records. Those records are kept confidential and are not public. The company must give full access unless it removes identifying details.
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The ordinance, as written (Honolulu County) — Audit or inspection of specific private transportation driver or vehicle records
A copy, taken August 22, 2026. The version published by Honolulu is the one that governs, and it may have changed since. Check it before relying on anything here.
(a) Upon notice of a passenger complaint, traffic accident, arrest, or other incident, which jeopardized or may have jeopardized the safety, health, or welfare of the passengers or members of the general public by a specific private transportation driver, the department may immediately demand, and the private transportation company shall provide, unrestricted access to the records of, or pertaining to, that private transportation driver. Any record furnished to the department may exclude information that would tend to identify specific drivers or riders, unless the identity of a driver is relevant to the complaint.
(b) Any records inspected by the department pursuant to this section are:
(1) Designated confidential;
(2) Not subject to disclosure to a third party by the department without prior written consent of the private transportation company; and
(3) Exempt from disclosure under HRS Chapter 92F, the Hawaii Uniform Information Practices Act (“UIPA”).
Nothing in this section shall be construed as limiting the applicability of any other exemptions under HRS Chapter 92F.
Published by the City and County of Honolulu through American Legal Publishing.
LawTrove is not legal advice. The summary above is a computer-generated restatement — the authoritative text is the official version linked above.